Betika Privacy Policy — Your Personal Data Protection

1. Introduction

Betika ("we", "Platform" or "betika.cx") takes the privacy of every member who uses our services seriously. This Privacy Policy clearly and transparently explains how we collect, use, store, share and protect your personal information when you use the betika.cx website, the betika mobile app and all related services.

We understand that your trust in betika depends largely on how we handle your data. That is why we have written this Privacy Policy in plain, easy-to-understand language — not confusing legal jargon — so you truly know what happens with your personal information.

This policy applies to all information collected through your interactions with betika, including when registering an account, making a deposit, placing bets, contacting the support team, or simply browsing our platform.

2. Personal Data We Collect

Betika only collects data required to provide you with the best possible service. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Full name as shown on your identity card or passport.
• Date of birth for age verification purposes.
• Email address and phone number for account communication and security.
• Residential address for compliance and KYC purposes.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Copies of identity documents for the identity verification (KYC) process.

2.2 Automatically Collected Data

• IP address and device information used to access betika.
• Web browser or application type and version.
• General location data based on IP address.
• Login records, session activity and transaction history within the platform.
• Interaction data with games and platform features.
• Cookie information and similar tracking technology data.

2.3 Data from Third Parties

In certain circumstances, betika may receive information about you from payment service providers such as FPX or DuitNow for transaction verification purposes, or from third-party identity verification agencies used in our KYC process.

3. How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. betika does not use your data for any purpose not stated in this policy without obtaining your consent first.

3.1 Account Management and Services

• Creating and managing your betika account securely.
• Processing deposits, withdrawals, and all financial transactions on the platform.
• Verifying your identity through the KYC process to meet compliance requirements.
• Providing effective customer support whenever you need assistance.
• Sending important account notifications such as transaction confirmations and security alerts.

3.2 Security and Fraud Prevention

Betika uses technical and behavioural data to detect and prevent fraudulent activity, multi-account usage, money laundering and platform abuse. This is to protect all our members and ensure a fair gaming environment.

3.3 Platform Improvements

Anonymised usage data helps us understand how members interact with betika, identify technical issues, and make continuous improvements to the platform, mobile app, and overall user experience.

3.4 Marketing Communications

With your consent, betika will send you information about promotions, bonuses, new games, and exclusive offers via email or in-app notifications. You may withdraw this consent at any time through your account settings.

4. Data Sharing and Disclosure

Betika does not sell your personal data. We only share your information in limited situations and with strict controls as follows:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to help us operate the platform, including:

• Payment Processors: FPX, DuitNow, Touch 'n Go eWallet, and other digital wallet providers to securely process your financial transactions.
• Identity Verification Services: Accredited third-party KYC providers to verify your identity documents.
• Technical Infrastructure Providers: Cloud computing services that store and process platform data with the highest security compliance.
• Fraud Prevention Services: A security analytics system that helps detect and prevent suspicious activity.

All these service providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by betika.

4.2 Legal Requirements

Betika may disclose your personal data to relevant authorities when required by applicable law, court order or direction of a legitimate regulatory body. In such situations, betika will inform you of the disclosure where permitted to do so by law.

5. Data Security

Protecting your personal data is a responsibility we take very seriously. betika implements multiple layers of technical and organisational security to ensure your data is always protected:

• 256-bit SSL Encryption: All communications between your device and betika servers are encrypted using the latest TLS/SSL protocols, ensuring data cannot be intercepted during transmission.
• Secure Server Infrastructure: Data is stored in data centres equipped with industry-grade physical and digital security systems, including multi-layered access controls and 24/7 monitoring.
• Two-Factor Authentication (2FA): betika offers two-factor authentication for all member accounts to add an extra layer of security to the login process.
• Continuous Monitoring: Our automated monitoring system is always active to detect any unusual activity or unauthorised access attempts and respond immediately.
• Internal Access Controls: Only betika staff who require access to specific data to perform their duties are permitted to do so, in accordance with the principle of least privilege.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a data breach affecting your personal information, betika will notify you in a timely manner and take immediate remedial action.

6. Cookies and Tracking Technologies

Betika uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit the betika website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as staying logged in, session security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform so we can make improvements. Data collected is anonymised.
• Functional Cookies: Allowing the platform to remember your preferences such as language, display settings, and login details for your convenience.
• Marketing Cookies: Used with your consent to display relevant promotions based on your interests and activity on the platform.

6.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your web browser settings or via the cookie preference panel available on the betika platform. Please note that disabling certain cookies may affect the functionality of some platform features.

7. Your Rights Regarding Personal Data

Betika respects your rights over your personal data. The following are the rights you hold and how to exercise them:

8. Data Retention and Deletion

Betika retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws and regulations.

Data retention periods depend on the type of data and its purpose:

• Active account data is retained for the duration your account remains active on betika, plus any additional period required by law following account closure.
• Financial records and transaction data are retained for a minimum of seven years to comply with accounting and audit requirements.
• Technical logs and session data are retained for 13 months before being automatically deleted.
• Customer support communication records are retained for three years for reference and service improvement purposes.

When data is no longer needed, betika will securely delete or anonymise it in a way that is permanent and irreversible.

9. Protection of Children's Data

Betika's services are strictly for individuals aged 18 and above. betika does not knowingly collect or process any personal data from individuals under the age of 18.

10. Changes to the Privacy Policy

Betika reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to you via:

• In-platform notifications on betika when you log in to your account.
• Email the address registered to your betika account.
• A clear notice on the betika.cx homepage.

Changes will take effect no less than seven days after the notification is sent. Continued use of the betika platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy. The "Updated" date at the top of this page indicates when this policy was last amended.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how betika handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the betika platform. This is the fastest way to get a response.
• Email: [email protected] — We aim to respond to all written enquiries within 24 business hours.
• FAQ: Check page betika FAQ which may already have the answer to your question.

The betika support team is proud to communicate in both English and Bahasa Melayu, and we ensure that all privacy-related enquiries are handled by staff specifically trained in data protection matters.